GESCHICHTEN VON KUNDEN
x min. Lesedauer
In 1988, Triple T Transport, Inc. was founded with one simple mission: to deliver dependable, honest service to shippers and carriers. Built on integrity and reliability, the company has grown steadily over the past three decades, broadening its reach without losing the personal touch that’s been part of its DNA from Day 1.
With deep roots in the produce world, Triple T first specialized in over-the-road produce transport. As customer needs grew, so did the company’s expertise, and Triple T now provides brokerage services across diverse freight categories—including dry, refrigerated, and frozen goods, as well as food packaging. No matter the cargo, Triple T is known for delivering efficient, on-time, and affordable transport solutions.
But despite offering best-in-class customer service, there was one other big benefit they wanted to offer their customers: live, real-time visibility into the location and condition of shipments. One of their customers, Ready Pac, used Tive with another carrier and thought the transition would be easy for Triple T—and they were right.
Triple T has built its reputation on reliability, transparency, and protecting the integrity of their customer’s products. For Senior Account Manager Alex Thompson, those values drive everything his team does. “We take pride in the way that we handle and manage our customers' freight,” he explains. “The way temperature issues were being handled didn’t align with our values, so we needed a solution—and it’s Tive.”
Since joining Triple T in 2015, Thompson has not only overseen key customer accounts like Ready Pac, he also serves as the company’s internal trainer—ensuring that every employee meets Triple T’s high operational standards. His team turned to Tive in mid-2024 after an increase in temperature rejections that were causing uninsured carrier claims and lost sales. According to Thompson, real-time visibility quickly proved to be the turning point.
Before Tive, Triple T had minimal insight into what was happening inside temperature-controlled trailers once shipments left the dock. The company instead relied on scheduled check calls and occasional driver updates to verify reefer temperatures—a process that left too much room for error. “Sometimes drivers would flip their reefer unit to stop-start mode, even though we’re contractually obligated to run continuously,” says Thompson. “That would result in carrier claims into which we had little visibility.”
Using real-time trackers from Tive, Triple T now has full visibility into exactly what’s happening throughout a shipment’s journey. The change has been dramatic: in 2023, Ready Pac shipments experienced eight temperature-related claims, but since deploying Tive in 2024, that number has dropped to zero. “We finally have the full story of what’s going on during transit,” Thompson says. “It’s an extra leg to stand on when we talk to our customers and to our carriers.”
With Tive’s instant temperature alerts, Triple T can identify and correct issues before they result in rejected loads. In one instance, a driver switched his reefer to stop-start mode after pickup, and the team caught it in real time. “We called him immediately and had him switch back to continuous,” says Thompson. “He tried it again later in the trip, and we caught it that time, too.” That driver was later removed from Triple T’s network for noncompliance—proof that the system not only prevents product loss, it helps enforce accountability.
Thompson has seen multiple cases where the data collected by Tive trackers has directly prevented costly claims. “Drivers sometimes try to save a few dollars on fuel by toggling settings, but that’s not worth the risk of a $50,000 to $100,000 claim,” he explains. “With Tive, we’re no longer finding out after the fact. We’re fixing it when it happens.”
Beyond protecting shipments, Tive’s real-time data has become an unexpected diagnostic tool for the team at Triple T. When one carrier noticed irregular reefer performance after a maintenance visit, Thompson shared Tive temperature graphs—from multiple loads—with the technician. “He was able to pinpoint the problem and fix it,” Thompson recalls. “That’s not something we could have done before.”
The ability to share precise data has strengthened relationships across Triple T’s network—from drivers to maintenance teams to customers. “It’s not just about monitoring,” Thompson says. “It’s about collaboration. When everyone sees the same data, you can actually solve problems together.”
Tive’s impact was perhaps most evident during a high-stakes summer shipment from New Jersey to South Carolina. Between deliveries, a driver parked his trailer overnight—unaware that his reefer had malfunctioned. “The temperature started climbing fast,” recalls Thompson. “But because we have a 24-hour team monitoring our shipments, we caught it immediately, called the carrier, and got the reefer running again.” The load—worth roughly $75,000—was saved from spoilage.
For Thompson, success with Tive goes beyond technology—it’s about partnership. “The system is great, we get a lot of value out of it, and I appreciate everything the team at Tive has done,” he says. “You’ve been open to feedback and collaboration, and that’s rare. It’s made all the difference for us—and for our customers.”
