CUSTOMER STORIES
“We finally have the full story of what’s going on during transit. It’s an extra leg to stand on when we talk to our customers and to our carriers.”
- Alex Thompson, Senior Account Manager, Triple T Transport
In 1988, Triple T Transport, Inc. was founded with one simple mission: to deliver dependable, honest service to shippers and carriers. As customer needs grew, so did the company’s expertise, and Triple T now provides brokerage services across diverse freight categories—including dry, refrigerated, and frozen goods, as well as food packaging. But despite offering best-in-class customer service, there was one other big benefit they wanted to offer their customers: live, real-time visibility into the location and condition of shipments. One of their customers, Ready Pac, used Tive with another carrier and thought the transition would be easy for Triple T—and they were right.
“The way temperature issues were being handled didn’t align with our values, so we needed a solution, and it’s Tive.”
Triple T has built its reputation on reliability, transparency, and protecting the integrity of their customer’s products. For Thompson, those values drive everything his team does. “We take pride in the way that we handle and manage our customers' freight,” he explains. His team turned to Tive in mid-2024 after an increase in temperature rejections that were causing uninsured carrier claims and lost sales. According to Thompson, real-time visibility quickly proved to be the turning point.
"In 2023, Ready Pac shipments experienced eight temperature-related claims, but since deploying Tive in 2024, that number has dropped to zero."
Before Tive, Triple T had minimal insight into what was happening inside temperature-controlled trailers once shipments left the dock. The company instead relied on scheduled check calls and occasional driver updates to verify reefer temperatures—a process that left too much room for error. “Sometimes drivers would flip their reefer unit to stop-start mode, even though we’re contractually obligated to run continuously,” says Thompson. “That would result in carrier claims into which we had little visibility.” By adding Tive Solo 5G Non-Lithium trackers to shipments, Triple T now has full visibility into exactly what’s happening throughout a shipment’s journey.
With Tive’s instant temperature alerts, Triple T can identify and correct issues before they result in rejected loads. In one instance, a driver switched his reefer to stop-start mode after pickup, and the team caught it in real time. “We called him immediately and had him switch back to continuous,” says Thompson. “He tried it again later in the trip, and we caught it that time, too.” That driver was later removed from Triple T’s network for noncompliance—proof that the system not only prevents product loss, it helps enforce accountability. Thompson has seen multiple cases in which the data collected by Tive trackers has directly prevented costly claims.
“Drivers sometimes try to save a few dollars on fuel by toggling settings, but that’s not worth the risk of a $50,000 to $100,000 claim. With Tive, we’re no longer finding out after the fact. We’re fixing it when it happens.”
Tive’s impact was perhaps most evident during a high-stakes summer shipment from New Jersey to South Carolina. Between deliveries, a driver parked his trailer overnight and was unaware that his reefer had malfunctioned. “The temperature started climbing fast,” recalls Thompson. “But because we have a 24-hour team monitoring our shipments, we caught it immediately, called the carrier, and got the reefer running again.” The load—worth roughly $75,000—was saved from spoilage.
For Thompson, success with Tive goes beyond technology—it’s about partnership. “The system is great, we get a lot of value out of it, and I appreciate everything the team at Tive has done,” he says. “You’ve been open to feedback and collaboration, and that’s rare. It’s made all the difference for us—and for our customers.”
