Use Case · sHIPMENT DELAY MANAGEMENT
Get ahead of
shipment delays
and blind spots.
Carrier updates go quiet between handoffs, leaving delays and missing freight hidden until it's too late. Tive tracks the shipment, not just the carrier milestone, providing real-time location and ETA throughout the journey so you can detect delays as they begin, locate stalled freight, and resolve issues before your customers call.
Real-time location and ETA
95% coverage · 400+ networks
.jpg)
Trusted by shippers, 3PLs and freight forwarders worldwide
$15.4B
in detention and demurrage charges affected U.S. importers from just nine ocean carriers in five years, driven largely by delays and missed pickup windows.
Source: U.S. Federal Maritime Commission (quarterly data, 2020–2025)
45%
of one year's profits is what supply chain disruptions cost the average company over the course of a decade.
Source: McKinsey Global Institute (2020)
$128M
is the average annual lost revenue for large organizations due to supply chain disruptions.
Source: Interos, Resilience 2022 Annual Global Supply Chain Report
The Problem
Delays don't announce themselves.
They hide in the gaps.
Shipments rarely go wrong at the dock. They stall at handoffs, sit at ports, miss connections, and drift off-route in the stretches where carrier updates go quiet. By the time a status officially updates to "delayed," it has already cost you a detention fee, a missed appointment, or a lost of customer trust.
Carrier data goes dark
Between handoffs, dead zones, at borders and in ports, carrier and EDI updates stop. Your shipment is still moving, but your visibility isn't.
You hear about delays too late
A shipment status flips to "delayed" after the appointment is missed and the detention clock is running, and there's nothing left to do but absorb the cost.
Finding a stuck load is manual
Tracking down a stalled or misrouted shipment means check calls, emails, and portal hopping: time your team doesn't have and answers customers can't get.
How Tive Helps
See every shipment. Catch every delay.
Find every load.
Tive attaches a multi-sensor tracker directly to the shipment, providing your team with real-time location data and precise ETAs. That closes the blind spots where delays and missing freight hide, from origin to destination.
01 · NO MORE BLIND SPOTS
Your shipment reports its own position, the whole way.
Carrier and EDI feeds only update at scans and milestones, and go quiet in between. A Tive tracker travels with the freight and reports its own location across every mode and handoff, even where carrier data goes dark.
Location across road, ocean, air, and rail
Keeps reporting through dead zones, ports, and border crossings
One view for every shipment and every carrier
95% coverage across 400+ cellular networks
02 · CATCH DELAYS BEFORE THEY COST YOU
Know a shipment is delayed while you can still act.
Tive turns the shipment's own movement into a live ETA and fires alerts the moment it stalls, deviates, or dwells too long, so you can reroute, rebook a dock, or warn a customer before a delay becomes a detention fee, a missed appointment, or a claim.
Dynamic ETAs from the shipment's actual movement and location
Proactive alerts on delays, route deviations, and extended dwell times
Reduce detention, demurrage, missed appointments, and delay claims
Tive's 24/7 monitoring team can watch shipments and escalate issues
03 · FIND WHAT'S STUCK. PROVE WHAT HAPPENED.
Reduce check calls and quickly settle disputes with verified shipment records.
When a load stalls or goes missing, locate it in the Tive platform in seconds instead of chasing carriers. Share a live tracking link so customers can self serve, and use the complete location history to settle disputes and prevent repeated delays.
Locate stalled or misrouted freight instantly
Share live, white-label tracking links with customers
Get a complete, time-stamped location history per shipment
Use lane analytics to root out recurring delays
See It In Action
Teams trust Tive to know where
every shipment is.
Teams trust Tive to know where every shipment is.
From live plants to pathology samples, Tive helps customers to close the blind spots that cause delays, and act before a shipment becomes a problem.
CUSTOMER STORY · QUALITREE
1,600
shipments tracked, with only two claims
Qualitree ships live plants across North America on tight delivery windows. Their old 3G trackers left 16-to-18-hour dead zones, and with living products they simply can't afford delays. With Tive Solo 5G on every load and one dashboard for the whole team, they ended the constant check calls and now give customers self-serve tracking links.
"If you see that Tive tracker moving, that's every indication you need that your load's going to get delivered on time."
Paul Vaandrager · Sales Manager, Qualitree
CUSTOMER STORY · Diagnexia
~90%
of shipments now tracked with Tive
Diagnexia moves irreplaceable pathology samples between UK hospitals and labs. Before Tive, courier pages offered little visibility, and if something went wrong the team had no real way to understand what happened. Now they proactively catch delays, misroutes, and stalled shipments, and can locate any parcel in seconds.
"If something is delayed, I can quickly see where the parcel went and what happened. You're not just hoping your carriers did a good job—you actually know."
Ana Sypiachova · Logistics Manager, Diagnexia
Just two examples of how Tive customers keep on track across road, ocean, air, and rail every day.
Read more stories today!
Questions
Shipment delays and blind spots,
answered.
Can I find a shipment that's delayed or stuck?
Delays usually come from disruptions along the route: port and terminal congestion, missed connections, customs and border holds, rerouting, and capacity shortfalls. Blind spots are a separate problem: carrier and EDI feeds only update at scans and milestones, so between handoffs a shipment can stall or sit for hours before any status changes. Tracking the shipment itself closes that gap.
How is Tive different from carrier or EDI tracking?
Carrier and EDI tracking tells you what a carrier reported at the last scan; it goes dark between milestones and depends on each carrier's data. A real-time Tive tracker travels with the freight and reports its own location and condition across every mode and carrier, so you see movement and delays as they happen, not after the fact.
How does Tive help reduce detention and demurrage costs?
Tive gives an accurate, live ETA from the shipment's actual movement and location, and alerts you to delays, deviations, and long dwell times, so you can rebook docks, line up drayage, and act quickly.
How can I find a shipment that is delayed or stuck?
Because each shipment has its own Tive tracker, you can locate a delayed, stalled, or misrouted load in seconds instead of making check calls, and you can see a complete location history in the Tive platform showing exactly where and when it went off track.
Does Tive work across road, ocean, air, and rail?
Yes. One Tive tracker covers multimodal journeys from end to end, with 95% global coverage across 400+ cellular networks, so the shipment keeps reporting through dead zones, ports, and border crossings.
Can I share shipment status with customers?
Yes. You can share a live, white-label tracking link so customers and partners see real-time status themselves, reducing "where is my order?" inquiries and the check calls that come with them.