“In terms of response and support, Tive is a 10… even an 11. They take good care of us as clients.”
- Carolina Romero, Logistics & Export at Coopedota
For more than 30 years, CIFSA has been a leader in logistics security and industrial safety across Central America. Their deep relationships with exporters, combined with a long-standing reputation for protecting high-value cargo, made them the ideal partner to bring Tive’s real-time visibility technology to the region. When Coopedota, one of Costa Rica’s most renowned coffee cooperatives, sought a more reliable way to monitor their shipments, CIFSA stepped in with the support and responsiveness Coopedota needed. “In early 2025, we started working directly with CIFSA, and the service has been excellent, from purchase to delivery to support,” said Walter José Godínez, Head of Coffee Trading Department at Coopedota.
“We wanted to find a device that would let us sleep peacefully.’ And that’s exactly what we found with Tive,” - José Godínez, Head of Coffee Trading Department at Coopedota
Prior to CIFSA using Tive trackers on Coopedota’s shipments, the coffee company relied solely on the tracking information provided by ocean carriers. With the growth of its operations and considering the value of the coffee, Coopedota identified the opportunity to incorporate tools that would provide greater peace of mind and support during transit. “Before using Tive, tracking was much more complicated because we depended only on the carrier’s tracking, and their GPS is not always very precise,” explained Godínez.
From the moment CIFSA began deploying Tive’s Solo 5G trackers on Coopedota’s shipments, both companies saw immediate impact. The geofencing alerts, light-entry detection, and environmental monitoring gives Coopedota continuous visibility into every shipment. During international transit, one of Coopedota’s main challenges was having timely information that would allow them to validate what was happening with the cargo at different points along the route. “Sometimes Tive alerts us even before the carrier does, and that helps us a lot,” Godínez emphasized.
“Tive gives us transparency and confidence as an exporting company. The ROI is: more reliable deliveries, better collaboration, and better communication with clients,” Romero said.
Tive has also elevated the quality of Coopedota’s customer communications and service quality. Buyers now receive documentation that validates the shipment’s integrity from origin to arrival, visibility that strengthens the trust between Coopedota and its global clients. “Our customers feel much more secure because before we send out a shipment, we share the Solo 5G technical specifications sheet. After delivery, they can download a PDF showing the entire route and see any events that may have occurred,” said Godínez. “Clients love this because it gives them tremendous peace of mind.”
CIFSA’s high levels of customer service made all the difference. Godínez commented, “The device and the platform are excellent, and working with CIFSA has been a very positive and valuable experience.” CIFSA’s responsiveness, local presence, and deep understanding of exporter needs have helped make Tive more than just a tracking tool. They have become strategic resources for the cooperative.
“Tive gives us transparency and confidence as an exporting company. The ROI is: more reliable deliveries, better collaboration, and better communication with clients,” Carolina said.
Coopedota already had prior experience using Tive technology. With the objective of strengthening its local operations and having closer support, the cooperative decided to work with CIFSA as its partner in Costa Rica. CIFSA’s high levels of customer service made the difference. Godínez commented, “The device and the platform are excellent, and working with CIFSA has been a very positive and valuable experience.”
CIFSA’s responsiveness, local presence, and deep understanding of exporter needs have helped make Tive more than just a tracking tool—they have become strategic resources for the cooperative. “When we started with CIFSA during harvest season, we needed rapid support, and they handled everything in time. It’s not just about price—it’s the quality and the support,” Romero emphasized.
For Coopedota, the value of this partnership is clear. “Tive has become essential for exporters, importers, and the entire logistics chain. It gives us safety, traceability, and peace of mind,” Godínez said. When asked how likely he was to recommend Tive, he didn’t hesitate: “A 10.”
And how does Godínez rate CIFSA? “So far, 10. Service has been excellent,” Godínez affirmed.
