We Watch So You Don’t Have To: 24/7 Shipment Monitoring as a Service

When you're moving sensitive or high-value cargo, minor issues can escalate quickly into larger problems—a temperature excursion, a delay, a missed alert. Any one of these can turn into a serious financial hit if no one catches it in time.

Most logistics teams understand this all too well. However, the challenge isn't knowing what's at stake. It's keeping eyes on every shipment, around the clock, without the gaps that let issues slip through.

Round-the-clock monitoring is the obvious answer, but building that internally means hiring, training, shift coverage, and infrastructure. It's a resource commitment that's tough to justify for most organizations, even when the risk clearly warrants it.

Tive's 24/7/365 Monitoring Service gives you another option. We act as an extension of your team, tracking shipments in real time and flagging issues before they escalate. You get continuous oversight without the burden of building it yourself.

Here's how it works.

What the 24/7 Monitoring Service Delivers

So what does Tive’s 24/7 shipment monitoring service actually do for logistics teams? We’ve broken it down into the core benefits below. Each one builds on the last, creating a complete picture of how the service helps keep shipments safe and operations rock solid.

Proactive Expert Monitoring on Every Active Tracker

Tive’s trained logistics professionals watch over every shipment’s vital metrics in real time: location, transit milestones, temperature, humidity, shock, and light exposure. Think of it as gaining a fully staffed 24/7 logistics operations center without the overhead of building one yourself. Someone is always watching, always ready to respond. Your team can log off at 5:00 p.m. knowing that nothing will slip through the cracks overnight.

A Dedicated Team Watching Your Shipments

When a tracker flags a temperature excursion, an unexpected route deviation, or a door opening that shouldn't have happened, our experts are already on it. The Tive team monitors your shipments and responds immediately, and will reach you through email, text, or phone. No more sorting through automated alerts hoping to catch the important ones. The 24/7 team knows your cargo, spotting issues and escalating them before they become bigger problems. Your customers stay in the loop, too, so delays don't blindside anyone at delivery.

Corrective Action That Fixes the Problem

Raising alarms is one thing. Fixing the issue is another.

Tive’s monitoring team works directly with carriers, drivers, and logistics partners to resolve problems while shipments are still in transit. If a truck driver doesn’t realize their trailer’s temperature is climbing, Tive calls them and walks them through adjusting the refrigeration unit. If a flight gets delayed or a container misses its vessel, we inform the customer so they can rearrange their plans.

One example: the team spotted a temperature excursion on a $120,000 perishable shipment, and guided the carrier to correct the refrigeration issue before spoilage set in. Problem solved, load saved.

Peace of Mind You Can Feel

Most businesses can’t staff their own around-the-clock control center. And even if they could, the mental load of worrying about shipments at 2:00 a.m. doesn’t disappear just because someone’s on duty. Tive lifts that weight. The logistics manager threatened by the above temperature excursion put it simply: having Tive monitor shipments “saves time and eliminates stress” because “everyone can see what’s going on ... and we know the Tive Live Monitoring team is constantly checking on our behalf.” Sleep comes easier when you know someone’s watching.

Real Cost Savings, Not Just Peace of Mind

Beyond the stress relief, outsourcing the shipment monitoring function makes financial sense. No need to hire and train an in-house night shift. No overtime pay for staff covering off-hours emergencies. Your existing team stays focused on core daytime responsibilities and will be looped in only when there is a genuine concern. Tive delivers full round-the-clock coverage without the budget drain of building an internal control center.

The result: a leaner operation, fewer fires to put out, and resources freed up for the work that moves your business forward.

What It Looks Like in Practice: Preventing an Overnight Shipping Disaster

To see how Tive’s 24/7 monitoring works in practice, consider the following hypothetical scenario—which could happen to any shipper.

• 3:00 a.m. temperature spike: In the middle of the night, a refrigerated pharmaceutical shipment is in transit when the trailer’s cooling unit unexpectedly shuts off. The cargo’s internal temperature begins rising beyond the safe range, putting the valuable medication at risk of spoilage.
• Immediate sensor alert: The Tive tracker inside the shipment instantly detects the temperature excursion and triggers an alert. Within seconds, Tive’s 24/7 monitoring center receives a real-time notification that this shipment has deviated from its required conditions.
• Tive team swiftly responds: An on-call Tive logistics specialist springs into action. At 3:05 a.m., they call the carrier’s emergency contact (the dispatcher or driver) to warn them of the temperature issue. The Tive expert provides details of the excursion, and advises checking the refrigeration unit right away.
• Corrective action taken: The truck driver pulls over to inspect the equipment and discovers the refrigeration system was set incorrectly. Following guidance, the driver resets the unit to continuous cooling, and within minutes, the trailer’s temperature returns to the proper range, saving the pharmaceuticals.
• Crisis averted & stakeholders informed: Thanks to Tive’s intervention, the shipment remains viable and on schedule for delivery. The Tive team continues to monitor closely until the truck arrives. First thing in the morning, you (the shipper) receive a report of the incident and its resolution. What could have been a catastrophic 3:00 a.m. disaster was handled instantly, without your team having to be awake. The issue was resolved before it affected delivery, and the goods arrived in perfect condition.

Stop Losing Sleep Over Shipments

Shipping high-value, temperature-sensitive, and time-critical freight introduces additional pressure on operations. Delays happen. Temperature excursions happen. Cargo theft happens. And when any of these issues hit a shipment worth hundreds of thousands of dollars, the consequences are significant. Tive’s 24/7 Monitoring Service exists to carry that weight for logistics teams. Our experts watch every tracker, flag every issue, and take action before minor problems turn into major losses. Real-time shipment visibility changes the game.

Tive built its real-time tracking and monitoring platform for shippers in pharmaceuticals, food and beverage, electronics, and other industries—where every load carries real stakes. You get a trained team actively safeguarding your cargo around the clock, coordinating responses the moment something goes sideways. Your shipments stay protected. Your customers stay happy. And you finally get to sleep through the night knowing someone’s got eyes on the freight.

Get started with Tive today to learn more.