Mercury offers comprehensive shipping solutions for Healthcare & Life Sciences, Professional Services, and Technology companies – notably in express package and specialty cold chain services. Mercury uses Tive to improve the end-to-end visibility of NFO (Next Flight Out) time-critical airfreight shipments for surgical implants. Tive trackers monitor temperature, humidity, shock absorption, and light exposure of these critical packages.
Electronics Shipper: Enhancing Shipment Visibility & Security with Real-Time Tracking
February 5, 2024
x min read
A UK-based company specializing in electronics manufacturing needed more visibility and control over its supply chain. They wanted a solution to help them monitor shipment conditions and provide real-time tracking to improve customer service. After vetting several potential partners, this company chose Tive for its comprehensive tracking capabilities and user-friendly platform.
Lack of Real-Time Visibility Was a Challenge
The Head of Shipping & Logistics at this firm reported that his company’s ability to track shipments — in real time — was lacking before partnering with Tive.
The company faced a number of challenges, including:
- A lack of shipment tracking and visibility
- Difficulty ensuring the safe transportation of electronic products
- A need to improve customer service levels with accurate shipment delivery and sensor information
Insight into Live Shipments Improves Customer Satisfaction
Tive provides this company with a shipment tracking solution that offers real-time visibility — plus an array of patented sensors that monitor humidity, temperature, shock, and light.
By implementing Tive’s hyper-accurate location and condition trackers on most of their container shipments from China, this company is able to:
- Improve customer service by providing accurate and up-to-date shipment information
- Monitor shipment conditions to ensure the safe transportation of electronic products
- Gain insights into potential issues and address them proactively
“Tive tracks the things we need tracked: humidity, shock, light, and location. It’s a great product.” — Head of Shipping & Logistics
An Unexpected Benefit: Theft Detection
In one instance, this Tive customer faced a theft situation in which a container was tampered with—and parts went missing. Fortunately, one of the stolen boxes had a Tive tracker inside. The tracker provided the location of the stolen merchandise, which was reported to the Chicago Police Department. Although the case is still under investigation, the incident highlighted the additional security benefit of using Tive trackers.
Expansion Opportunities Down the Road
This electronics company continues to expand its use of Tive trackers by enabling customers to track their shipments directly. They also plan to use Tive to measure distance for all shipments as part of its sustainability program, helping them maintain a solid commitment to environmental responsibility.
Improving the Business Using Real-Time Shipment Tracking
By partnering with Tive, this global electronics company has significantly improved shipment visibility, security, and customer service. They are now better equipped to monitor shipment conditions and respond to issues proactively.
Giving Tive a 10/10 score, the Head of Shipping & Logistics says he continues to be impressed with the effectiveness and comprehensive nature of Tive’s real-time tracking capabilities — as well as the company’s relentless innovation when it comes to providing superior visibility solutions for its customers.
“Tive does 9 out of 10 things you need — and the 10th thing hasn’t been invented yet,” he said. “Anything you might need from a tracking system, Tive has it all — the sensors, real-time alerts, and a user-friendly platform — plus great customer service, too.”