What’s New at Tive

Get Clarity on What You’re Shipping with Commodities

With Commodities, you can now easily build and manage a list of the products you ship—whether broad categories like “Fresh Blueberries” or specific product SKUs—so your team always knows what's on the move. Once set up, commodities can be added to shipments or shipment templates, giving you cleaner data and insights into how every product is performing across your supply chain. To get started, just head to the Configure tab, then select Commodities from the drop-down menu.

View Alert Details in Sensor Charts & on the Shipment Map

Now you can see alert details in sensor charts and on the shipment map. View exactly what condition triggered the alert, the sensor values at that moment, and the exact time and location of the alert. Shipment stage markers—such as departure, arrival, or leg changes—appear alongside, helping you connect alerts to shipment activity. This gives you the context to spot root causes, confirm shipment quality, and act quickly to prevent product loss.

Keep Shipments on Track using Smart Route Deviation Alerts (Beta Access Only)

Unexpected detours can mean theft, delays, or costly SOP violations. With Smart Route Deviation Alerts, Tive uses historical shipment data to automatically map the most common routes between your shipment’s origin and destination—and instantly notifies you when a truck strays too far off route. No manual route setup is required: just smarter, real-time monitoring that helps you hold carriers accountable, act fast on suspicious behavior, and keep shipments safely on course. This feature is currently in beta and available to select customers. To inquire about early access to this feature, contact your Account Manager today.

Little Fixes = Big Improvements

• Retrieve shipment comments via API. Integrated customers can now pull all comments tied to a shipment with the new “Retrieve Shipment Comments” endpoint, simplifying context sync and workflows.
• Shipment portal enhancements. Shared portals (i.e., Shipment Search Portal & Device Tracking Portal) now include sensor charts and updated map views, an optional “Show Alerts” setting, and CSV export alongside PDF.
• Plus and Premium tier users can now tag users in shipment comments.
• In your organization’s Account Settings, alert recovery emails can be disabled to reduce alert noise in your inbox.

If you need help or have any questions, we’re always here for you. Visit our Knowledge Base or drop us a note at support@tive.com.