September 2023 Product Roundup

Here's a roundup of new product updates for September! Learn what you didn't know you could do with Tive—and what you can do better. Check out the video to see what’s new!

What’s New

New confidence radius for trackers improves location accuracy

Now you can view a tracker’s confidence radius to more accurately see its true location. To see the location radius of a shipment, select a device from the Shipments page. Next, navigate to the map and click the location pin icon. The colors represent the current location method being used on a tracker: green indicates cellular, orange is WiFi, and blue is GPS. This new feature helps improve the location accuracy of trackers, leg transitions, and location-based alerts.

New tracker confidence radius improves location accuracy

New default geofences for airports and seaports help save time

Now when you enter or search addresses for airports and seaports, Tive automatically provides the geofence boundaries.This new feature will help you save time, improves leg transitions, and enhances the quality of our location alerts. Previously, users had to manually create airport or seaport boundaries when using Saved Locations. Please note that users can edit the names of airports and seaports, but can no longer change the location itself.

New default geofences for airports and seaports

Analytics: Unlock access to performance insights

Now you can use data analytics to unlock performance insights on shipments, alerts, and carriers—to help you quickly spot growth opportunities, prioritize resources, and make smarter decisions to drive your business forward. Analytics deliver insights based on past shipping data, and are currently available to Tive enterprise customers.

Unlock performance insights with analytics

View your current tracker settings

Now you can view the current settings for each tracker—and determine whether there’s a configuration profile active on your device. Today, our support teams use configuration profiles to configure your devices in bulk, and to troubleshoot issues. Coming this fall, you will be able to modify these settings directly in the Tive platform, without having to contact support.

View the current settings for your trackers

We’ve improved location search results

When you enter or search an address in the Tive platform and the suggested location doesn’t display, you can now click to load more results—helping you to quickly find the correct address. Previously, the corresponding address wouldn’t always populate during such a search.

Improved search results for locations

Bug Fixes

  • Resolved an issue that prevented users from being able to select sensitivity levels when creating shock alerts

If you need any help or have any questions, we’re always here for you. Drop us a note at

Coming Soon

We’re excited to share a powerful new feature coming in October!

Tive Tag will be integrated into our main cloud platform

We’re excited to share that in October, Tive Tag data will be migrated into the Tive cloud platform. This will mark a significant milestone in Tive’s commitment to providing you with a more robust and feature-rich platform—to meet your every need. If you have any questions or need assistance, please visit our Knowledge Base or contact our support team at

Tive Tags will be integrated with the Tive platform