Introduction
CoolIT Systems is a global leader in advanced cooling solutions for high-performance computing. Their liquid cooling technology plays a crucial role in enabling efficiency and reliability for some of the world’s largest data centers and IT infrastructure providers.
Because these cooling systems are mission-critical and extremely valuable, protecting them during transit is essential. A single damaged or delayed shipment could result in significant costs and disruption—not just for CoolIT, but for the customers who depend on their solutions to keep servers performing at peak levels. To ensure peace of mind, CoolIT decided to use Tive trackers on all their shipments.
“Our cooling systems are the backbone of some of the most advanced data centers in the world,” said Rob Tychkowsky, Director of Procurement & Planning at CoolIT. “We simply can’t afford to have these shipments delayed or damaged. We need complete confidence that they will arrive safely, every single time.”
Minimizing Risk & Preventing Product Damage
Shipping server cooling systems around the world presents a host of challenges. This valuable cargo travels across multiple modes of transportation—including air, ocean, and ground—often crossing borders and passing through several handling points. At each stage, there is risk of delay, mishandling, temperature fluctuation, or shock events.
“When you’re shipping high-value equipment globally, there are so many things that are out of your control,” Tychkowsky explained. “Before Tive, we were often in the dark once a shipment left our dock. That lack of visibility was a huge challenge.”
For CoolIT, even a minor incident can have outsized consequences. If a shipment doesn’t arrive on time, for example, a data center installation might get delayed. If equipment is damaged, replacement costs can be steep. To prevent incidents like this from occurring, CoolIT needed a real-time visibility tracking solution that offered assurance and accountability across their supply chain.
Cloud Platform Provides Peace of Mind
For CoolIT, it’s more than just the trackers. The biggest benefit lies in the Tive dashboard. “I can open the platform and see exactly where our shipments are, how they’re being handled, and whether there are any risks,” Tychkowsky said. “That kind of real-time visibility has completely changed how we manage logistics.”
Configurable alerts notify the team of any problems—whether it’s a rough handling event, an unexpected delay, or a temperature excursion. What does this mean for the team? It means they can immediately respond to issues, and can often prevent them from getting worse. This approach ensures that CoolIT’s shipments stay protected from departure to final delivery.
“But the value isn’t just in the alerts—it’s in the analytics,” Tychkowsky continued. “Tive data helps us forecast potential risks, optimize our packaging protocols, and refine carrier partnerships. It’s become an integral part of our operations strategy.”
Reduced Risk. Increased Confidence.
Since adopting Tive, CoolIT been able to eliminate the blind spots in its supply chain. Instead of waiting for updates from carriers, the team checks the dashboard to see exactly where shipments are—around the clock. This level of visibility reduces employee stress, and inspires customer confidence.
CoolIT also benefits from the improved accountability provided by Tive. When a shipment experiences an excursion, the data collected by the Solo 5G trackers helps pinpoint exactly where the problem occurred—which leads to fewer disputes and reduced claims.
“We’ve reduced shipment-related claims by more than 30% since we started using Tive,” Tychkowsky stated. “And equally important, we now have concrete KPIs—like average shock events per lane—that we can use to negotiate with carriers as we continuously improve our logistics network.”
Setting a High Standard in Logistics
For CoolIT, Tive is more than just a visibility solution: it’s a critical part in CoolIT’s promise to always deliver best-in-class customer service. By ensuring that their server cooling systems arrive safely and on schedule, CoolIT strengthens customer trust and maintains their reputation as a leader in the high-performance computing industry. It also helps attract new business.
As CoolIT continues to grow, Tive remains a key element in helping them manage risk and protect valuable shipments. Together, CoolIT is setting a new standard for logistics reliability, in which their customers know that CoolIT equipment will always arrive in perfect condition—ready to power the world’s most demanding data environments.
“Tive gives us peace of mind, and that’s invaluable,” Tychkowsky concluded. “No matter where in the world our systems are headed, we know they’re protected. That’s the kind of assurance we need to keep delivering for our customers.”
