CUSTOMER STORIES
NASH has built its logistics strategy around real-time visibility, and leverages Tive to protect every high-value shipment—from pharmacy to patient.
The Network of Advanced Specialty Healthcare (NASH) believes that no border or barrier should hinder a person’s path to health. For NASH, innovation isn’t just a value—it’s the foundation of their business. By importing high-cost specialty medications at 40–60% savings, NASH helps self-funded employers dramatically reduce the amount they spend on healthcare. But with some medications costing in the thousands per shipment, ensuring safety, integrity, and on-time delivery is mission-critical. According to Erin Harrell, President at NASH, “About 80% of our medications are specialty—which means they are more expensive, more fragile, and more complex to manage.”
Real-time tracking doesn’t just provide visibility; it prevents unnecessary losses and operational missteps. By adding Tive trackers to shipments, NASH ensures that every package is monitored throughout its journey. “We use Tive to protect that investment when it’s between the pharmacy and the patient’s front porch,” says Harrell. This level of protection is critical in a business where even a single shipment failure can result in a negative impact to patient health, not to mention a significant financial loss.
For NASH, “Tive is more accurate than the post office,” says Harrell. “Without it, we would have reshipped and lost many more shipments.” In one instance, a package appeared to be delayed based on carrier data, but Tive showed it was already in the patient’s city. Instead of reshipping unnecessarily, NASH trusted the Tive data—and avoided both financial loss and customer confusion.
“We knew where the shipment was and when it got to the patient’s door, we waited for the USPS to catch up to Tive.”
With real-time location and condition monitoring, NASH can act quickly—before problems escalate. “If we see a shipment is days away and the temperature is going outside a safe range, we can immediately reship to the patient,” explains Harrell. This proactive approach is especially critical for temperature-sensitive medications, where even slight deviations can render treatments unusable. She continues, “These medications could be a matter of life or death. If something goes outside of the manufacturer guidelines, we need to know—and we need to act.” Armed with Tive’s temperature, location, and light exposure data, NASH is able to ensure that medications arrive safely—and remain effective.
“Tive gives us the confidence to ship extremely expensive medications safely.”
Transparency and real-time data have transformed how NASH communicates with both patients and enterprise clients. “Patients ask, ‘How do I know it’s safe? How do I know where it is?’ And by using Tive, we can answer those questions in real time,” Harrell states. For clients who are evaluating alternate drug sourcing, visibility becomes a key differentiator. She continues, “When customers ask how we guarantee safe delivery, Tive is always the answer.”
Using Tive on every shipment not only reassures stakeholders, it reinforces NASH’s credibility in a highly-scrutinized, emerging market.
Ultimately, using Tive gives NASH the confidence to expand its business and take on increasingly complex, high-value shipments. According to Harrell, “Tive gives us confidence that our shipping is secure, which enables us to reach even further.” That conviction translates directly into competitive advantage. “I 100% believe we are the only drug importation company using this level of visibility—and it gives NASH a huge upper hand,” says Harrell. With Tive at their side, NASH can continue pushing boundaries in pharmaceutical logistics, without compromising safety or reliability.
Transparency and real-time data have transformed how NASH communicates with both patients and enterprise clients. “Patients ask, ‘How do I know it’s safe? How do I know where it is?’ And by using Tive, we can answer those questions in real time,” Harrell states. For clients who are evaluating alternate drug sourcing, visibility becomes a key differentiator. She continues, “When customers ask how we guarantee safe delivery, Tive is always the answer.”
Using Tive on every shipment not only reassures stakeholders, it reinforces NASH’s credibility in a highly-scrutinized, emerging market.
For a lean team managing complex logistics, automation and alerts are game changers for NASH. “We’re a very small team. Not having to go seek the information is huge,” states Harrell. “Tive’s proactive notifications helps us focus only on shipments that require attention, which improves our efficiency and response times. Having alerts that tell us when something needs attention is a huge time saver.” This streamlined approach enables NASH to scale operations without adding operational overhead.
